YOU’LL LOVE...
THE FENIX EXPERIENCE

You should choose Fenix because we care more and love what we do. Our people are well trained, understand our product inside out. AND give you everything you need to delight your end users.

EXPECT

Innovation. Cutting-edge, intelligent technology combined with THE best practice in the industry.
Up to 90% fewer nuisance alarms. Proactive equipment health checks. AND incident reports sent immediately. Arming you with all the information you need to keep your end user happy.
To look competent, not unprofessional.
Us to find a way. So even the trickiest install... works.
An agile alarm management partnership.

And ask yourself this:

Is your ARC committed to your partnership? Do they truly understand your challenges as an installer and offer appropriate solutions?

Modern ARC monitoring and management partnership

What would partnering a reliable 21st century ARC mean for your business?

Tell me more about Fenix

The Fenix Experience means Kaizen...
continuous improvement

One thing you can be sure of… the Fenix Experience keeps getting better. Here’s why… Most monitoring stations talk about meeting British standards. But we don’t think like that at Fenix.

If you aim to meet that target, you’ll never exceed it.

Let’s say you need 98.5% to meet the British standard. That is our starting point. The remaining 1.5% is what we’re interested in.

We’re agile and we insist on continuous improvement. We’re always chipping away at that 1.5%...

Kaizen is at the heart of everything we do at Fenix. So you benefit from a level of service you won’t get anywhere else. It’s the Fenix Experience you’ll love as one of our customers.

Kaizen in numbers...

For the year 2022 - 2023, Fenix responded to 99.1% of CCTV activations in under 90 seconds.
The average response time was just 8.7 seconds!

Fenix, Beating not Meeting British Standards

Data is our friend and yours too…

Modern ARCs have multiple streams of incoming data. We turn that information into real value...

Embracing the newest technology and latest innovations, your data tells us what's happening... and how we can help

Last year, we reduced false activations by 77%. Now, our response time is through the roof. And our control room staff have the time to use their (superior) skills!

Time that benefits you too. For example, your system health check. This prevents the ridiculous situation where half your cameras are not working.

We test equipment on site in real time. Not after an incident. Issues are highlighted before they become a problem. Positive front foot alarm monitoring (management) your clients will love!

Better staff for a better Fenix experience

Better control room staff for a better Fenix experience

Our senior team has decades in the industry. On both sides of the monitoring fence. We know how to make your life easier.

Our staff benefit from this experience. They are better trained. And better paid. So we expect (and get) more from them.

Bucking the trend in an industry with a high control room staff turnover, Fenix has a sky-high retention rate.

For you, this means you’ll never hear things like "call me back in 10 minutes for the answer". Our staff will get the answer you need... there and then. And your experience from enquiry to connection is simple. No unnecessary documentation… it’s Kaizen, again!

That's true for all services, CCTV monitoring, Intruder and Fire Alarm monitoring and Lone Worker monitoring too. You're in safe hands with with Fenix.

Approved and audited - staying compliant with Fenix

The Fenix team, helping you make security successful for your clients

Carl Meason

Managing Director

Frankie Meason

Customer Success Co-ordinator

Natalie McCoy

Customer Experience Director

Michael Thomas

Technical Director

Helen McDonald

Financial Director

Aaron Spicer

Technical Manager

Becky Harris

Admin Assistant

Dave Meek

Head of IT

What our alarm monitoring and management partners are saying:

"As a welsh man I like a good old moan and wish I could cheer my Friday up with some sort of complaint but im pleasantly surprised by the total difference I have seen between yourselfs and our previous supplier. The reports are amazing and the details we get are spot on."

Craig

Concept Fire & Security

"Historically, our engineers had to commission sites through working hours. Monday - Friday. Now we can walk test and connect at weekends, 365 days a year! This level of service supersedes anything I have experienced over the years"

Jim Gallon

Opalstone Group

YOU’LL LOVE...THE FENIX EXPERIENCE