YOU’LL LOVE...
THE FENIX EXPERIENCE

You should choose Fenix because we care more and love what we do. Our people are well trained, understand our product inside out. AND give you everything you need to delight your end users.

EXPECT

  • Innovation. Cutting-edge, intelligent technology combined with THE best practice in the industry.
  • Up to 90% fewer nuisance alarms. Proactive equipment health checks. AND incident reports sent immediately. Arming you with all the information you need to keep your end user happy.
  • To look competent, not unprofessional.
  • Us to find a way. So even the trickiest install... works.
  • An agile alarm management partnership.

And ask yourself this:

Where else can you connect your new customers in 60 minutes flat on a Friday... at 4pm?   GUARANTEED*

Connected in 60 minutes OR you get the first year FREE!*

For Fire Alarm, Intruder Alarm & CCTV Installation companies who need reliable ARC monitoring for their customers, Fenix is a completely NEW type of alarm management partnership. We put your needs first. And our money where our mouth is...

That means your Fire Alarm, Intruder Alarm & CCTV customers are connected in 60 minutes flat. Even at 4 pm on a Friday! GUARANTEED or your first year is FREE.

Where else will you get a guarantee like that? Nowhere!
100% Guarantee
Put the Fenix Guarantee to the test
Modern ARC monitoring and management partnership

What would partnering a reliable 21st century ARC mean for your business?

Tell me more about Fenix
The Fenix Experience means Kaizen and better alarm monitoring

The Fenix Experience means Kaizen...
continuous improvement

One thing you can be sure of… the Fenix Experience keeps getting better. Here’s why… Most monitoring stations talk about meeting British standards. But we don’t think like that at Fenix.
If you aim to meet that target, you’ll never exceed it.

Let’s say you need 98.5% to meet the British standard. That is our starting point. The remaining 1.5% is what we’re interested in.

We’re agile and we insist on continuous improvement. We’re always chipping away at that 1.5%...

Kaizen is at the heart of everything we do at Fenix. So you benefit from a level of service you won’t get anywhere else. It’s the Fenix Experience you’ll love as one of our customers.

Kaizen in numbers...

For January through December 2020, Fenix responded to 96.24% of CCTV activations in under 90 seconds. The average response time was just 9 seconds!
Fenix, Beating not Meeting  British Standards
Data for a better alarm receiving centre

Data is our friend and yours too…

Modern ARCs have multiple streams of incoming data. We turn that information into real value...

Embracing the newest technology and latest innovations, your data tells us what's happening... and how we can help

Last year, we reduced false activations by 77%. Now, our response time is through the roof. And our control room staff have the time to use their (superior) skills!

Time that benefits you too. For example, your system health check. This prevents the ridiculous situation where half  your cameras are not working.

We test equipment on site in real time. Not after an incident. Issues are highlighted before they become a problem. Positive front foot alarm monitoring (management) your clients will love!
Better control room staff for a better Fenix experience

Better control room staff for a better Fenix experience

Our senior team has decades in the industry. On both sides of the monitoring fence. We know how to make your life easier.

Our staff benefit from this experience. They are better trained. And better paid. So we expect (and get) more from them.

Bucking the trend in an industry with a high control room staff turnover, Fenix has a sky-high retention rate.

For you, this means you’ll never hear things like "call me back in 10 minutes for the answer". Our staff will get the answer you need... there and then. And your experience from enquiry to connection is simple. No unnecessary documentation… it’s Kaizen, again!

That's true for all services, CCTV monitoring, Intruder and Fire Alarm monitoring and Lone Worker monitoring too. You're in safe hands with with Fenix.

Approved and audited - staying compliant with Fenix

NSI Gold Alarm Receiving CentreFenix Monitoring are a member of British Security Industry AssociationFenix Monitoring are ISO 9001 accreditedFenix Monitoring are a member of SIAFenix Monitoring are ICO registeredFenix Monitoring are a member of IFPOFenix Monitoring are accredited with Cyber Essentials

The Fenix team, helping you make security successful for your clients

Carl Meason - Fenix Managing Director

Carl Meason

Managing Director
Frankie Meason - Fenix Supervisor

Frankie Meason

Supervisor
Natalie Freakley - Fenix Customer Experience Manager

Natalie Freakley

Company Secretary and Customer Experience Lead
Michael Thomas - Fenix Operations Director

Michael Thomas

Operations Director
Helen McDonald - Fenix Company Secretary

Helen McDonald

Financial Director
Aaron Spicer - Fenix Team Leader

Aaron Spicer

Team Leader
Becky Harris - Fenix Admin Assistant

Becky Harris

Admin Assistant
Dave Meek - Fenix Head of IT

Dave Meek

Head of IT

What our alarm monitoring and management partners are saying:

"Having previously utilised other Alarm Receiving Centres and being subject to their flaws, I investigated the market thoroughly to partner with a Company that truly understood the challenges and set about combating them, Fenix are that company"
Robin Whatling
Sicuro Ltd.
"Historically, our engineers had to commission sites through working hours. Monday - Friday. Now we can walk test and connect at weekends, 365 days a year! This level of service supersedes anything I have experienced over the years"
Jim Gallon
Opalstone Group

Fenix partner with the best in the Fire & Security industry

Ajax - making Fenix Monitoring a better Alarm Receiving CentreXtralis - making Fenix Monitoring a better Alarm Receiving CentreGenetec - making Fenix Monitoring a better Alarm Receiving CentreBT Redcare - making Fenix Monitoring a better Alarm Receiving CentreCSL - making Fenix Monitoring a better Alarm Receiving CentreAviglon - making Fenix Monitoring a better Alarm Receiving CentreHikvision - making Fenix Monitoring a better Alarm Receiving CentrePyronix - making Fenix Monitoring a better Alarm Receiving CentreWebeye - making Fenix Monitoring a better Alarm Receiving CentreSentinel - making Fenix Monitoring a better Alarm Receiving CentreBritish Security Industry Association - making Fenix Monitoring a better Alarm Receiving CentreSkills for Security - making Fenix Monitoring a better Alarm Receiving CentrePartizan - making Fenix Monitoring a better Alarm Receiving CentrePick Protection - making Fenix Monitoring a better Alarm Receiving CentreStaySafe - making Fenix Monitoring a better Alarm Receiving CentreOptex - making Fenix Monitoring a better Alarm Receiving CentreCalipsa
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