The fastest VSS & CCTV monitoring connections you’ve ever seen...

We've stood in your shoes, understand the frustrations you have. We're on a mission to fix more and more of them. Whether you call it CCTV or VSS (Video Surveillance Systems), Fenix is the clever installer's way to hassle-free CCTV monitoring services

Look how rapid Fenix response times are...

Last year, Fenix responded to 84.28% of CCTV alarm activations in under 90 seconds. Smashing the industry requirement of 80%.

Fenix, Beating not Meeting British Standards

Approved and audited - staying compliant with Fenix

"To ensure compliance, Fenix Monitoring maintain NSI Gold, IS0 9001, SIA and BS8418 accreditations."

Jim Gallon

Opalstone Group

Everything you need to keep your VSS and CCTV monitoring clients delighted...

Fast incident reports from humans - Reports are ready and sent straight away. So you (and your client) are kept in the loop. Here is your CCTV footage, escalation contacts pics, Police incident number. So you can contact your customer before they contact you.
Difficult connections solved - Whatever the challenge / difficulty you have experienced so far, we will OVERCOME it and customise to your needs. Say hello to the Fenix can-do culture. A CCTV monitoring company that asks YOU the right questions
Standard pricing for easy quotes - A camera is a camera so your CCTV monitoring costs are standardised. It is the same for all monitoring services - VSS and CCTV monitoring, Intruder Alarms, Fire Alarm systems and Lone Workers. It's easy for us and simple for you to quote.
Front foot system health checks - You are notified when any of your CCTV cameras are down or faulty. Before your customer even notices! This monitoring service is always running. Login and see for yourself. Instantly!
State of the art AI - remote video analytics reduces false alarms substantially. Allowing our operatives the time to spot suspicious activity and live crime quickly. So your end-users enjoy the rapid response times you can confidently promise!

"We’ve had the pleasure of working with Fenix Monitoring for the past five years, and it’s been an
incredibly positive partnership. As a third-party monitoring station, they’ve consistently demonstrated
excellent communication and responsiveness, which has been invaluable to our operations.

Their team is always quick to address any issues or requests, and their professionalism has helped ensure that our security systems run smoothly. The strong working relationship we’ve built with Fenix Monitoring has been a key factor in providing top-tier service to our clients.

We highly recommend them for anyone seeking reliable and effective CCTV monitoring solutions."

Simon

Ad Hoc Property

Fenix by numbers

Last year, Fenix made approx. 136,000 Audio Challenges. And sent 16,188 Incident reports.

That's a lot of criminal activity stopped!

Tell me more about Fenix

Fenix partner with the best in the Fire & Security services industry

How much of a difference would an easy enquiry to connection process make to your CCTV installation business?

Call Fenix

Shake hands. We've brought you on board...

Tell us about your connection

Complete the document

We WILL connect you FAST!

That's it. Job done!

With Fenix you get a CCTV monitoring (and management) partnership! Imagine, ALL your CCTV monitoring work without the hassle! And... your end-user is happy, knowing their monitored CCTV system is running as close to perfect as often as it possibly can. how's that for peace of mind!

Operators make your life easy - All operating teams are FULLY trained and understand our products. You will never hear... "sorry, we can't help you". Instead, you will hear "let's work together and sort this out".
Delighted to work with you - When next week's installation is around the corner and you have time to do it today? Let's work together. If you provide the paperwork, we will get you connected. There and then. Giving you time back to generate more business.
Transparency and Kaizen - If something goes wrong, we want to know. We don't hide from mistakes or back away when things could have gone better. We work with you to give your end user the CCTV monitoring services they are paying for. Everyone wins. It is a partnership!
Fenix connection documents - Fenix makes it easy. Your documents are sent to you within minutes. You will love how simple they are. We're not the CCTV monitoring station that keeps you tied up filling out long, complex forms!
Notified and informed - Open portal access with customisable notifications and escalation built in. You'll never be left hanging around for information.

Modern ARC monitoring and management partnership

Fenix, finally an ARC that understands installers...

Connected fast. Without unnecessary hassle
Your calls answered in a few rings...
Connection documents simplified and with you in minutes
Rapid incident reports, standard pricing for easy quotes, system health checks, skilled operators, lightning fast response times

Tell me more about Fenix

Fire & Security installers who love a monitoring partnership with Fenix

Decades of remote monitoring experience in these sectors

Construction

Motor

Leisure

Government

Logistics

Want to know what our remote CCTV monitoring service is like?

CCTV monitoring FAQs:

Is your CCTV monitoring service cost effective?
What happens if something goes wrong?
How do I know your monitoring service is up to British Standards?
How can we be sure that your service will be better than what we get right now?
Does Fenix offer CCTV Monitoring for Temporary sites or short term contracts?
Does Fenix Monitor Open CCTV sites?

Is your CCTV monitoring service cost effective?

Yes. Is the simple answer. And better still we've simplifed everything for installers. So it's easy for you to calculate your CCTV monitoring costs. We're dedicated to making it easy for you to receive additional recurring revenue. And that starts with your quote.

This blog post shows you how easy CCTV monitoring costs are to work out with Fenix

What happens if something goes wrong?

Mistakes are an occupational hazard for any ARC. And even the UK's leading CCTV monitoring companies have times when things go wrong... It can happen to us all.

But... what does your Alarm Receiving Centre do when THEY make a mistake?

Read how Fenix proactively make things right again, restoring our client's faith. Immediately!

How do I know your monitoring service is up to British Standards?

This blog post explains how Fenix make sure we provide the monitoring service you and your end-user deserve. Beating British standards is at the heart of the Fenix Experience...

Think about it for a minute... what difference would a remote monitoring service like this make to your business?

"Since moving all our monitoring to Fenix, we have been extremely impressed with the quality of the service we have received.

All staff that we deal with via email and phone are helpful. Overall we are delighted and appreciative of the service that Fenix provide, and we look forward to a long working relationship with them!"

Joe Webb

MS Webb

Tell me more about Fenix

A remote CCTV monitoring company that gets it right

How can I be sure your service is better than what we get right now?

Simply, Fenix is a company that finds out what YOUR needs are... rather than imposing a sub-standard contract on you. Fenix is an ARC you can trust to provide you with the best possible monitoring service.

You can read how this pans out here - a real example with a real customer. A security manager who ended up with the monitoring service he wanted. It's really not too much to ask!

Does Fenix offer CCTV Monitoring for Temporary sites or short term contracts?

Yes Absolutely! Our ethos is to work with our partners to tailor services to meet individual requirement.

Agility and innovation are at the forefront of all that we do and we have a wealth of experience and understanding in the temporary monitoring space – covering, but not limited, to:

void property; and
construction sites

We understand the unique risks and challenges that temporary CCTV sites can bring and our team are fully equipped to support you and your clients!

Does Fenix Monitor Open CCTV sites?

Fenix do not enforce restrictions on monitoring open sites and have extensive experience working with open sites, in particular car forecourt CCTV monitoring.

ALL monitored cctv sites open or otherwise are however subject to a stringent false alarm management which helps ensure you get the most effective monitoring solution!

False alarms are no-ones friend and it’s important for users, installers and ARC partners to work together to minimise false activity.

Effective monitoring is best achieved through good design, responsible usage and proactive false alarm management – ideally working to a scenario whereby your ARC receives ONLY the exceptions which ensures that risks and intruders can be easily identified and you get the best ROI from your security system.

Tell us how Fenix can help you

Send us your details and one of the team will get back to you promptly.

Call us on

Free: 0330 055 2223

Local: 01865 415 226

Email: admin@fenixmonitoring.com

How can the Fenix monitoring team help you?