For January through December 2020, our average response time for CCTV activations was just 9 seconds! Smashing our target of 20 seconds.
Fenix, Beating not Meeting British Standards
Connected in 60 minutes OR you get the first year FREE!*
For Fire Alarm, Intruder Alarm & CCTV Installation companies who need reliable ARC monitoring for their customers, Fenix is a completely NEW type of alarm management partnership. We put your needs first. And our money where our mouth is...
That means your Fire Alarm, Intruder Alarm & CCTV customers are connected in 60 minutes flat. Even at 4 pm on a Friday! GUARANTEED or your first year is FREE.
Where else will you get a guarantee like that? Nowhere!
Approved and audited - staying compliant with Fenix
"To ensure compliance, Fenix Monitoring maintain NSI Gold, IS0 9001, SIA and BS8418 accreditations."
How you get everything you need to keep your CCTV clients delighted
Fast incident reports from humans - Reports are ready and sent straight away. So you (and your client) are kept in the loop. Here are your confirmed images, escalation contacts pics, Police incident number. So you can contact your customer before they contact you.
Difficult connections solved - Whatever the challenge / difficulty you have experienced so far, we will OVERCOME it and customise to your needs. Say hello to the Fenix can-do culture. And goodbye to the same solution for everyone.
Front foot system health checks - You are notified when a camera is down or faulty before your customer even notices. This service is always running. Login and see for yourself. Instantly!
"Fenix Monitoring speaks to us about Alarm Management not just Monitoring, information and data is always there, being on the front foot with incident reports helps us present information in a professional way. They are first class."
Davis Site Security
Fenix by numbers
For January through December 2020, Fenix made 36,426 human audio challenges. And contacted 43,416 keyholders.
Fenix partner with the best in the Fire & Security industry
How much of a difference would an easy enquiry to connection process make to your business?
Remember, CCTV monitoring connections in 60 minutes, even on a Friday at 4pm… guaranteed*
Shake hands. We've brought you on board...
Tell us about your connection
Complete the document
We WILL connect you
That's it. Job done! In 60 minutes. Guaranteed*
With Fenix you get a CCTV monitoring (and management) partnership... without the hassle. And your end user knows their system is running as close to perfect as often as it possibly can.
Operators make your life easy - All operating teams are FULLY trained and understand our products. You will never hear... "sorry, we can't help you". Instead, you will hear "let's work together and sort this out".
Delighted to work with you - When next week's installation is around the corner and you have time to do it today? Let's work together. If you provide the paperwork, we will get you connected. There and then. Giving you time back to generate more business.
Transparency and Kaizen - If something goes wrong, we want to know. We don't hide from mistakes or back away when things could have gone better. We work with you to give your end user the service they are paying for. Everyone wins. It is a partnership!
Fenix connection documents - Fenix makes it easy. Your documents are sent to you within minutes. You will love our simple, user friendly connections. You will not be tied up filling out long, complex forms.
Notified and informed - Open portal access with customisable notifications and escalation built in. You'll never be left hanging around for information.
Fenix, finally an ARC that understands installers...
60 minute connection - Guaranteed*
Connection documents simplified and with you in minutes
Rapid incident reports, standard pricing for easy quotes, system health checks, skilled operators, lightning fast response times