For January through December 2020, Fenix responded to 99% of intruder alarm activations in under 180 seconds. Our average time was FAST. Just 4.1 seconds!
Fenix, Beating not Meeting British Standards
Approved and audited - staying compliant with Fenix
Your customers will not just be happy… they’ll be delighted
Fast connections 24 hours a day - Not just lightning fast... you can get connections any time of day. Because ALL our control room staff are fully trained to help you!
Kaizen & cutting-edge technology - Kaizen means continuous improvement, so we're always looking to improve performance. Fenix embrace the latest innovations to make this happen. (Not just Intruder... for Lone Worker, CCTV and Fire Alarm monitoring as well).
Rapid incident reports - Written by humans and sent straight away. So you (and your client) are kept in the loop. Here are your confirmed images, escalation contacts, Police incident number. So you can contact your customer before they contact you.
Transparent & Informed - Open portal access. Be certain your whole security estate is running as close to perfect as often as it possibly can... at a glance. It's a 21st Century Intruder Alarm monitoring partnership you will love!
"In a world where good customer service is increasingly hard to find, dealing with Fenix Monitoring is a breath of fresh air."
Fenix by numbers
For January through December 2020, Fenix took an average of 4.1 seconds to respond to intruder alarm activations!
Fenix partner with the best in the Fire & Security services industry
Not only lightning fast connections… look how easy it is to switch your Alarm Receiving Centre!
Shake hands. We've brought you on board...
Tell us about your connection
Complete the document
We WILL connect you FAST!
That's it. Job done!
The Fenix Experience is an Intruder Alarm monitoring partnership… that you simply won’t find anywhere else
Operators make your life easy - All operating teams are FULLY trained and understand our products. You will never hear... "sorry, we can't help you". Instead, you will hear "let's work together and sort this out".
Transparency & Partnership - If something goes wrong, we want to know. We don't hide from mistakes or back away when things could have gone better. We work with you to give your end user the service they are paying for. Everyone wins. It is a partnership.
Difficult connections solved - Whatever the challenge / difficulty you have, we will OVERCOME it and customise to your needs. Say hello to the Fenix can-do culture. Wave goodbye to the same solution forced on everyone.
Delighted to work with you - When next week's installation is around the corner? Let's work together. If you or your back office provide the connection details, we will fit you in. There and then. Giving you time to generate more business.
Notified and informed - Open portal access with customisable notifications and escalation built in. You'll never be left hanging around for information. It's a 21st Century Intruder Alarm monitoring partnership you will love!
"Historically, our engineers had to commission sites through working hours. Monday - Friday. Now we can walk test and connect at weekends, 365 days a year! This level of service supersedes anything I have experienced over the years."
Fenix, finally an ARC that understands installers...
Connected fast. Without unnecessary hassle
Your calls answered in a few rings...
Connection documents simplified and with you in minutes
Rapid incident reports, standard pricing for easy quotes, system health checks, skilled operators, lightning fast response times