Intruder Alarm monitoring for installers who want lightning fast connections and rapid response times

21st century Intruder Alarm monitoring... connections under 60 minutes and alarm response times of 4 seconds!

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Look how rapid Fenix response times are...

For January through December 2020, Fenix responded to 99% of intruder alarm activations in under 180 seconds. Our average time was FAST. Just 4.1 seconds!
Fenix, Beating not Meeting  British Standards

Connected in 60 minutes OR you get the first year FREE!*

For Fire Alarm, Intruder Alarm & CCTV Installation companies who need reliable ARC monitoring for their customers, Fenix is a completely NEW type of alarm management partnership. We put your needs first. And our money where our mouth is...

That means your Fire Alarm, Intruder Alarm & CCTV customers are connected in 60 minutes flat. Even at 4 pm on a Friday! GUARANTEED or your first year is FREE.

Where else will you get a guarantee like that? Nowhere!
100% Guarantee
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Approved and audited - staying compliant with Fenix

NSI Gold Alarm Receiving CentreFenix Monitoring are a member of British Security Industry AssociationFenix Monitoring are ISO 9001 accreditedFenix Monitoring are a member of SIAFenix Monitoring are ICO registeredFenix Monitoring are a member of IFPOFenix Monitoring are accredited with Cyber Essentials

Your customers will not just  be happy… they’ll be delighted

  • Fast connections 24 hours a day - Not just lightning fast... you can get connections any time of day. Because ALL our control room staff are fully trained to help you!
  • Kaizen & cutting-edge technology - Kaizen means continuous improvement, so we're always looking to improve performance. Fenix embrace the latest innovations to make this happen. (Not just Intruder... for Lone Worker, CCTV and Fire Alarm monitoring as well).
  • Rapid incident reports - Written by humans and sent straight away. So you (and your client) are kept in the loop. Here are your confirmed images, escalation contacts, Police incident number. So you can contact your customer before they contact you.
  • Transparent & Informed - Open portal access. Be certain your whole security estate is running as close to perfect as often as it possibly can... at a glance. It's a 21st Century Intruder Alarm monitoring partnership you will love!
"In a world where good customer service is increasingly hard to find, dealing with Fenix Monitoring is a breath of fresh air."
Dominic Watson-Hayes
Ajax Systems

Fenix by numbers

For January through December 2020, Fenix took an average of 4.1 seconds to respond to intruder alarm activations!
Expect rapid response times!
Tell me more about Fenix
Intruder alarm monitoring from Fenix

Fenix partner with the best in the Fire & Security industry

Ajax - making Fenix Monitoring a better Alarm Receiving CentreXtralis - making Fenix Monitoring a better Alarm Receiving CentreGenetec - making Fenix Monitoring a better Alarm Receiving CentreBT Redcare - making Fenix Monitoring a better Alarm Receiving CentreCSL - making Fenix Monitoring a better Alarm Receiving CentreAviglon - making Fenix Monitoring a better Alarm Receiving CentreHikvision - making Fenix Monitoring a better Alarm Receiving CentrePyronix - making Fenix Monitoring a better Alarm Receiving CentreWebeye - making Fenix Monitoring a better Alarm Receiving CentreSentinel - making Fenix Monitoring a better Alarm Receiving CentreBritish Security Industry Association - making Fenix Monitoring a better Alarm Receiving CentreSkills for Security - making Fenix Monitoring a better Alarm Receiving CentrePartizan - making Fenix Monitoring a better Alarm Receiving CentrePick Protection - making Fenix Monitoring a better Alarm Receiving CentreStaySafe - making Fenix Monitoring a better Alarm Receiving CentreOptex - making Fenix Monitoring a better Alarm Receiving Centre

Not only lightning fast connections… look how easy  it is to switch your Alarm Receiving Centre!

Call Fenix

Shake hands. We've brought you on board...

Tell us about your connection

Complete the document

We WILL connect you

That's it. Job done!
In 60 minutes. Guaranteed*

The Fenix Experience is an Intruder Alarm monitoring partnership… that you simply won’t find anywhere else

  • Operators make your life easy - All operating teams are FULLY trained and understand our products. You will never hear... "sorry, we can't help you". Instead, you will hear "let's work together and sort this out".
  • Transparency & Partnership - If something goes wrong, we want to know. We don't hide from mistakes or back away when things could have gone better. We work with you to give your end user the service they are paying for. Everyone wins. It is a partnership.
  • Difficult connections solved - Whatever the challenge / difficulty you have, we will OVERCOME it and customise to your needs. Say hello to the Fenix can-do culture. Wave goodbye to the same solution forced on everyone.
  • Delighted to work with you - When next week's installation is around the corner? Let's work together. If you or your back office provide the connection details, we will fit you in. There and then. Giving you time to generate more business.
  • Notified and informed - Open portal access with customisable notifications and escalation built in. You'll never be left hanging around for information. It's a 21st Century Intruder Alarm monitoring partnership you will love!
"Historically, our engineers had to commission sites through working hours. Monday - Friday. Now we can walk test and connect at weekends, 365 days a year! This level of service supersedes anything I have experienced over the years."
Jim Gallon
Opalstone Group
Modern CCTV, Intruder and Fire alarm monitoring and management from Fenix

Fenix, finally an ARC that understands installers...

  • 60 minute connection - Guaranteed*
  • Connection documents simplified and with you in minutes
  • Rapid incident reports, standard pricing for easy quotes, system health checks, skilled operators, lightning fast response times
Tell me more about Fenix

Fire & Security installers who love a monitoring partnership with Fenix

Fenix Monitoring’s ARC partnership with CBES - City Building Engineering ServicesFenix Monitoring’s Alarm Receiving Centre partnership with ODS - Oxford Direct ServicesFenix Monitoring’s Alarm Management partnership with SicuroFenix Monitoring’s Alarm Receiving Centre partnership with Davis Site SecurityFenix have a CCTV, Intruder and Fire alarm monitoring partnership with Triton GroupFenix have an alarm monitoring partnership with Opal Stone GroupWatchtower Security SolutionsControl GroupFenix, modern ARC for iSecureFenix - CCTV and Alarm Monitoring and Management Partnership with W4G Fire and Security

Decades of monitoring experience in these sectors

Modern ARC for the Construction Sector

Construction

Alarm Receiving Centre for the Motor Industry

Motor

Alarm monitoring and management for the leisure sector

Leisure

Alarm Receiving Centre for the Government

Government

Alarm monitoring and management for the logistics sector

Logistics

Tell us how Fenix can help you

Send us your details and one of the team will get back to you promptly.





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