Intruder Alarm monitoring for installers who want lightning fast connections and rapid response times

21st century Intruder Alarm monitoring... fast connections without unnecessary hassle & 31 second alarm responses times!

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Look how rapid Fenix response times are...

Last year, Fenix responded to 92.06% of intruder alarm activations in under 90 seconds. Smashing the industry requirement of 80%!
Fenix, Beating not Meeting  British Standards

Approved and audited - staying compliant with Fenix

NSI GoldFenix Monitoring are a member of British Security Industry AssociationFenix Monitoring are ISO 9001 accreditedFenix Monitoring are a member of SIAFenix Monitoring are ICO registeredFenix Monitoring are a member of IFPOCyber Essentials Certified Plusecho connected

Your customers will not just  be happy… they’ll be delighted

  • Fast connections 24 hours a day - Not just lightning fast... you can get connections any time of day. Because ALL our control room staff are fully trained to help you!
  • Kaizen & cutting-edge technology - Kaizen means continuous improvement, so we're always looking to improve performance. Fenix embrace the latest innovations to make this happen. (Not just Intruder... for Lone Worker, CCTV and Fire Alarm monitoring as well).
  • Rapid incident reports - Written by humans and sent straight away. So you (and your client) are kept in the loop. Here are your confirmed images, escalation contacts, Police incident number. So you can contact your customer before they contact you.
  • Transparent & Informed - Open portal access. Be certain your whole security estate is running as close to perfect as often as it possibly can... at a glance. It's a 21st Century Intruder Alarm monitoring partnership you will love!
Dominic Watson-Hayes - Ajax Systems
"In a world where good customer service is increasingly hard to find, dealing with Fenix Monitoring is a breath of fresh air."
Dominic Watson-Hayes
Ajax Systems

Fenix by numbers

Last year, Fenix took an average of 31 seconds to respond to intruder alarm activations!
Expect rapid response times!
Tell me more about Fenix
Helen McDonald

Fenix partner with the best in the Fire & Security services industry

Ajax - making Fenix Monitoring a better Alarm Receiving CentreXtralis - making Fenix Monitoring a better Alarm Receiving CentreGenetec - making Fenix Monitoring a better Alarm Receiving CentreBT Redcare - making Fenix Monitoring a better Alarm Receiving CentreCSL - making Fenix Monitoring a better Alarm Receiving CentreAviglon - making Fenix Monitoring a better Alarm Receiving CentreHikvision - making Fenix Monitoring a better Alarm Receiving CentrePyronix - making Fenix Monitoring a better Alarm Receiving CentreSentinel - making Fenix Monitoring a better Alarm Receiving CentreBritish Security Industry Association - making Fenix Monitoring a better Alarm Receiving CentreSkills for Security - making Fenix Monitoring a better Alarm Receiving CentrePartizan - making Fenix Monitoring a better Alarm Receiving CentrePick Protection - making Fenix Monitoring a better Alarm Receiving CentreStaySafe - making Fenix Monitoring a better Alarm Receiving CentreOptex - making Fenix Monitoring a better Alarm Receiving CentreCalipsaTexecom Monitor

Not only lightning fast connections… look how easy  it is to switch your Alarm Receiving Centre!

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Shake hands. We've brought you on board...

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Complete the document

We WILL connect you FAST!

That's it. Job done!

The Fenix Experience is an Intruder Alarm monitoring partnership… that you simply won’t find anywhere else

  • Operators make your life easy - All operating teams are FULLY trained and understand our products. You will never hear... "sorry, we can't help you". Instead, you will hear "let's work together and sort this out".
  • Transparency & Partnership - If something goes wrong, we want to know. We don't hide from mistakes or back away when things could have gone better. We work with you to give your end user the service they are paying for. Everyone wins. It is a partnership.
  • Difficult connections solved - Whatever the challenge / difficulty you have, we will OVERCOME it and customise to your needs. Say hello to the Fenix can-do culture. Wave goodbye to the same solution forced on everyone.
  • Delighted to work with you - When next week's installation is around the corner? Let's work together. If you or your back office provide the connection details, we will fit you in. There and then. Giving you time to generate more business.
  • Notified and informed - Open portal access with customisable notifications and escalation built in. You'll never be left hanging around for information. It's a 21st Century Intruder Alarm monitoring partnership you will love!
Jim Gallon - Opalstone Group
"Historically, our engineers had to commission sites through working hours. Monday - Friday. Now we can walk test and connect at weekends, 365 days a year! This level of service supersedes anything I have experienced over the years."
Jim Gallon
Opalstone Group
Modern ARC monitoring and management partnership

Fenix, finally an ARC that understands installers...

  • Connected fast. Without unnecessary hassle
  • Your calls answered in a few rings...
  • Connection documents simplified and with you in minutes
  • Rapid incident reports, standard pricing for easy quotes, system health checks, skilled operators, lightning fast response times
Tell me more about Fenix

Fire & Security installers who love a monitoring partnership with Fenix

Fenix Monitoring’s ARC partnership with CBES - City Building Engineering ServicesFenix Monitoring’s Alarm Receiving Centre partnership with ODS - Oxford Direct Servicesconsortio securitycroma security solutionsFenix have an alarm monitoring partnership with Opal Stone GroupWatchtower Security SolutionsControl GroupFenix, modern ARC for iSecureWFG Fire & Security LtdAd Hoc SecurityMS Webb Security logoecoonline logoconcept fire and security logo

Decades of remote monitoring experience in these sectors

Construction

Construction

Motor

Motor

Leisure

Leisure

Government

Government

Logistics

Logistics

Want to know what our Monitored Intruder Alarm service is like?

What alarm solutions does Fenix support?

Fenix work with all major alarm & CCTV signalling and technology partners which include but are not limited to: AddSecure, Ajax, CSL Dualcom, Emizon, HKC, Optex’s Olarm, Orisec, Pyronix, Redcare, Risco, Texecom, Visonic, Webway IP.

Our technology partner list literally grows day-by-day and we are always open to new innovation & alarm signalling solutions so if your preferred product is not listed – do call as we are always Open to exploring new integrations!

How do I get the Police response to my monitored alarm?

A Police issued Unique Reference Number (URN) is required as follows:

Monitored Intruder alarm – The URN is issued to the approved installer by the relevant constabulary and is subject to an annual fee levied by the National Chief Commissioners Police (NPCC). The assigned URN is unique to the site/premises.

CCTV Alarm - A URN can be issued to BS8418 again this is purchased on your behalf via an approved installer from the relevant constabulary and is subject to an annual fee. The URN is issued specifically against the installation address of the monitored premises.

Lone Worker Alarm Solution – In the case of a monitored personal safety solution the URN is issued directly to your approved BS8484 ARC and is managed by them. The ARC will hold a URN for each constabulary territory.

Is it possible to Reset my Alarm remotely?

You can speak to your alarm maintenance company about this who will be able to advise better as, this can be dependent on the panel installed, the type of alarm generated and what is signalling solution.

In some cases it is possible to get a remote reset from your ARC who are able to provide an anti-code but this would need to be facilitated by the installer partner to advise if possible and get set-up!

Tell us how Fenix can help you

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