We’ve stood in your shoes, understand your challenges and frustrations AND we’re on a mission to fix them one by one…

In short, No! Fenix are CCTV and alarm monitoring specialists – our expertise, experience and indeed our accreditation and certification lies here.

We do however work with a number of installer partners who are able to assist with this and essentially provide an end-to-end monitored security solution to meet your/your client’s needs.

So do feel free to reach out to the team for a chat – if we can’t help directly we’ll do our very best to direct you to someone who can – All with absolutely no obligation!

Are Fenix an industry approved monitoring station? Yes – Fenix Monitoring are an National Security Inspectorate (NSI) – Gold, Approved Alarm Receiving Centre approved and certified for the following:

Monitoring of Intruder Alarms, Monitoring of Fire Alarms

Monitoring of Lone Worker Device

RVRC Monitoring BS 8418 Detector Activated Video Surveillance Systems (CCTV) and other Video Surveillance Systems (CCTV) used in Security Applications

Demonstrating compliance with:

BS EN ISO 9001:2015 - Quality Management Systems

NSI Quality Schedule, NSI ARC Gold Approval Criteria

BS 7858:2019 - Screening of Individuals

BS 5979:2007 - Remote Monitoring Centres

BS 9518:2021 - Processing of Alarm Signals

BS 8484:2016 Clause 7 - Lone Worker

BS 8418:2015 - Detector-activated Video Surveillance Systems (CCTV)

This is the highest award possible for alarm receiving centres and Fenix undergo an audit form our governing body annually to ensure that we maintain standards, stay compliant and are following best practice.

Outside of our approval Fenix Monitoring are also proactive members of the British Security Industry Association (BSIA) sitting on various industry centred working groups and committees, championing best practice and helping to shape industry legislation.

Fenix work with Installer Partners of all sizes and shapes…

Many of our partners are approved to NSI or SSAIB.

BUT we also work with many reputable installers who do not hold an NSI or SSAIB accreditation as this does not fit with their business model.

Please note only approved Installers will be able to apply for Police URNs.

Non-certified installers would therefore only be able to offer a key-holder response to alarm activations…

In many instances Insurance companies will often specify a monitored alarm as a requirement particularly in the case of commercial premises. They will complete a risk assessment and then advise on the product grade required.

For those that have not had this specified as a compulsory requirement its worth knowing that many insurance companies will offer discounts to those with monitored alarm systems installed.

Yes Fenix believe in full transparency and provide around the clock access to a monitored alarm estate via a fully secure online portal to Connexa.

Fenix have multiple options to support our ever growing partners, which include a selection of solutions to help protect vehicle and assets, these cover: fleet monitoring solutions such as route and time management monitoring and geo-fencing, temperature control and First Notification of Loss (FNOL reporting).

We also have multiple tracking solutions to support stolen vehicle & asset recovery.

Fenix currently protect in excess of 20,000 Lone Workers throughout the UK and internationally…

This is achieved through dedicated stand-alone personal protection devices as well as via downloadable Apps that are used on the user’s mobile telephone.

The unique risks of each Lone Worker means a multitude of functions can be supported to provide a tailored Lone worker monitoring solution including:

Panic alerts,
Welfare Checks,
Timed User Sessions,
Geo-fencing, and
impact alerts to identify slips, trips or falls…