We’ve stood in your shoes, understand your challenges and frustrations AND we’re on a mission to fix them one by one…

At last! 21st century alarm monitoring and management partnerships that understand the installer’s point of view

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Approved and audited - staying compliant with Fenix

NSI GoldFenix Monitoring are a member of British Security Industry AssociationFenix Monitoring are ISO 9001 accreditedFenix Monitoring are a member of SIAFenix Monitoring are ICO registeredFenix Monitoring are a member of IFPOCyber Essentials Certified Plusecho connected

You’re always kept in the picture so your clients know what’s going on...

Fenix loves the new technology that makes this happen. So our job is more efficient and yours becomes a walk in the park!  Our control room is packed with highly trained staff who work with you to HELP make your security successful. You're certain your whole security estate is running as close to perfect as often as it possibly can. Whether you need VSS or CCTV monitoring, Intruder or Fire Alarm monitoring, just Lone Worker monitoring, or a mixture...
  • Cutting edge AI - reduces false alarms. Ours have dropped by 77% since the start of last year.
  • System health check - front foot system management highlights issues before they become a problem. Ask us how it means more revenue for you...
  • Rapid incident reports - written by humans. From the control room and with you before your customer gets to work!
croma security solutions
"Making the switch to Fenix Monitoring has been one of the best decisions we’ve made for our security needs. The transfer from our previous ARC was absolutely flawless—seamless, efficient, and hassle-free. From the very start, the professionalism and expertise of the Fenix Monitoring team reassured us that we were in the right hands.

We couldn’t be happier with our decision to move our monitoring to Fenix Monitoring. The quality of service, attention to detail, and care they provide are unmatched.."
Roberto Fiorentino 
Croma Security Solutions Group PLC
British Security Award Winner 2022 - Fenix Monitoring - SME of the year
BSIA Logo
“Fenix Monitoring has re-invested their revenue back into the business, so that all original staff have received an increase in pay”
British Security Industry Association
Tell me more about Fenix

How does a typical ARC compare to Fenix Monitoring?

You’re never just a number… Your partnership with Fenix makes you look good. And it looks like this...
Fenix Monitoring Typical ARC
Skilled staff provide human challenge to prevent crime No adaption or situation awareness to prevent crime
Proactive system health check Reactive, incident reveals the fault
You are connected fast. Without unnecessary hassle Many barriers to connect, wasting your time and money
Work with you to make monitoring connections happen Dismissive attitude to challenging connections
Provide proof of value to your clients No consideration of proving your value
Deliver incident information instantly Delayed information, putting you on the back foot
Tell me more about Fenix

Switching your Alarm Receiving Centre is easier than you can imagine...

Call Fenix

Shake hands. We've brought you on board...

Tell us about your connection

Complete the document

We WILL connect you FAST!

That's it. Job done!
Jim Gallon - Opalstone Group
"Historically, our engineers had to commission sites through working hours. Monday - Friday. Now we can walk test and connect at weekends, 365 days a year! This level of service supersedes anything I have experienced over the years."
Jim Gallon
Opalstone Group

Switching with Fenix is easy...

In 2020 we averaged 16 new installers every month. Once we receive completed connection documents, all services are...
...connected fast! Without unnecessary hassle!
Transfer to Fenix today
Helen McDonald

At last! 21st century alarm monitoring partnerships that understands the installer’s point of view

Security installation companies love Fenix. Your innovative alarm monitoring and management partnership will make you look great and ALWAYS professional. You can expect:
  • Fast connections - The only Alarm Receiving Centre in the UK with connections consistently this fast!
  • System health check - direct from the control room... you spot issues before they become problems for your customers
  • Proven value - show your clients how effective your security system is at preventing break ins and other crime
  • Rapid communication and reporting during incidents - reports with you and your client before the workday starts
Modern ARC monitoring and management partnership

What would partnering a reliable 21st century ARC mean for your business?

Tell me more about Fenix

Fire & Security installers who love a monitoring partnership with Fenix

Fenix Monitoring’s ARC partnership with CBES - City Building Engineering ServicesFenix Monitoring’s Alarm Receiving Centre partnership with ODS - Oxford Direct Servicesconsortio securitycroma security solutionsFenix have an alarm monitoring partnership with Opal Stone GroupWatchtower Security SolutionsControl GroupFenix, modern ARC for iSecureWFG Fire & Security LtdAd Hoc SecurityMS Webb Security logoecoonline logoconcept fire and security logo

Decades of remote monitoring experience in these sectors

Construction

Construction

Motor

Motor

Leisure

Leisure

Government

Government

Logistics

Logistics

A remote CCTV monitoring company that gets it right

Does Fenix Monitoring install and maintain alarms & CCTV?

In short, No! Fenix are CCTV and alarm monitoring specialists – our expertise, experience and indeed our accreditation and certification lies here.

We do however work with a number of installer partners who are able to assist with this and essentially provide an end-to-end monitored security solution to meet your/your client’s needs.

So do feel free to reach out to the team for a chat – if we can’t help directly we’ll do our very best to direct you to someone who can – All with absolutely no obligation!

Are Fenix an industry approved monitoring station?

Are Fenix an industry approved monitoring station? Yes – Fenix Monitoring are an National Security Inspectorate (NSI) – Gold, Approved Alarm Receiving Centre approved and certified for the following:

Monitoring of Intruder Alarms, Monitoring of Fire Alarms

Monitoring of Lone Worker Device

RVRC Monitoring BS 8418 Detector Activated Video Surveillance Systems (CCTV) and other Video Surveillance Systems (CCTV) used in Security Applications

Demonstrating compliance with:

BS EN ISO 9001:2015 - Quality Management Systems

NSI Quality Schedule, NSI ARC Gold Approval Criteria

BS 7858:2019 - Screening of Individuals

BS 5979:2007 - Remote Monitoring Centres

BS 9518:2021 - Processing of Alarm Signals

BS 8484:2016 Clause 7 - Lone Worker

BS 8418:2015 - Detector-activated Video Surveillance Systems (CCTV)

This is the highest award possible for alarm receiving centres and Fenix undergo an audit form our governing body annually to ensure that we maintain standards, stay compliant and are following best practice.

Outside of our approval Fenix Monitoring are also proactive members of the British Security Industry Association (BSIA) sitting on various industry centred working groups and committees, championing best practice and helping to shape industry legislation.

Do I have to be an accredited Installer to work with Fenix Monitoring?

Fenix work with Installer Partners of all sizes and shapes…

Many of our partners are approved to NSI or SSAIB.

BUT we also work with many reputable installers who do not hold an NSI or SSAIB accreditation as this does not fit with their business model.

Please note only approved Installers will be able to apply for Police URNs.

Non-certified installers would therefore only be able to offer a key-holder response to alarm activations…

Will a monitored Alarm impact my insurance premiums?

In many instances Insurance companies will often specify a monitored alarm as a requirement particularly in the case of commercial premises. They will complete a risk assessment and then advise on the product grade required.

For those that have not had this specified as a compulsory requirement its worth knowing that many insurance companies will offer discounts to those with monitored alarm systems installed.

Can I see access my sites remotely and view my signalling logs and activity “out of hours”?

Yes Fenix believe in full transparency and provide around the clock access to a monitored alarm estate via a fully secure online portal to Connexa.

Vehicle and Asset Tracking – Does Fenix monitoring offer this?

Fenix have multiple options to support our ever growing partners, which include a selection of solutions to help protect vehicle and assets, these cover: fleet monitoring solutions such as route and time management monitoring and geo-fencing, temperature control and First Notification of Loss (FNOL reporting).

We also have multiple tracking solutions to support stolen vehicle & asset recovery.

Does Fenix provide Lone Worker Monitoring & Personal Safety Solutions?

Fenix currently protect in excess of 20,000 Lone Workers throughout the UK and internationally…

This is achieved through dedicated stand-alone personal protection devices as well as via downloadable Apps that are used on the user’s mobile telephone.

The unique risks of each Lone Worker means a multitude of functions can be supported to provide a tailored Lone worker monitoring solution including:

Panic alerts,
Welfare Checks,
Timed User Sessions,
Geo-fencing, and
impact alerts to identify slips, trips or falls…

Tell us how Fenix can help you

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