Testimonials for Fenix

What our clients are saying about us

"Since our incumbency with Fenix in December 2019 it is clear that they are Market leaders in Alarm Monitoring.

Having previously utilised other Alarm Receiving Centres and being subject to their flaws, I investigated the market thoroughly to partner with a Company that truly understood the challenges and set about combating them, Fenix are that company.

The speed of connection adoption and clear, educated communication has made not only the Engineers role more streamlined but our service more efficient.

Fenix took on areas within our portfolio to problem solve and reduce our nuisance alarm count, leading to an upturn in genuine responses and improved client relations.

Carl and the team at Fenix are a great partner for Sicuro."
Robin Whatling
Sicuro Ltd.
"From the outset, we were looking to partner and standardise connections with a monitoring station that not only supported the highest quality platforms in the industry, such as Immix Cloud, Sentinel and Webeye, but they also needed to deliver the best in class customer service.

Carl Meason (MD) really took the time to understand our requirements, and client expectations. Then the Fenix team proactively created protocols for consistency across national sites. Historically, our engineers had to commission sites through working hours. Monday – Friday. Now we can walk test and connect at weekends, 365 days a year! This level of service supersedes anything I have experienced over the years.

Nothing is a problem for the Fenix team. All staff are high quality, and very personable. This is surely a testament to the leadership team and development programmes in place.

To ensure compliance, Fenix Monitoring maintain NSI Gold, IS0 9001, SIA and BS8418 accreditations."
Jim Gallon
Opalstone Group
"It has been a pleasure to work with Fenix. The team at Fenix go above and beyond to provide excellent service and we continue to strengthen our partnership as time goes on.

Fenix are a vital part of our business and we have complete confidence in their ability to deliver exceptional service and we really appreciate their willingness to work together with us. In terms of their approach to business development we couldn’t ask for more – they are innovative in their thinking and approaches to win business."
Rebecca Pick
Pick Protection
"Ajax Systems are Europe's largest and fastest growing wireless security manufacturer. We have been working in partnership with Fenix Monitoring for the last six months. From their NSI Gold Accredited Secure Operations Centre, Fenix Monitoring offer 24/7 protection, monitoring and support service 365 days a year.

We were introduced to Fenix Monitoring by way of an Intruder Alarm System Installation company in Manchester. That company had been using Fenix Monitoring for all of their monitoring requirements with the brands they had installed prior to using our products so an introduction via recommendation.

Obviously, looking to take on Ajax Systems as a new intruder protection offering, it was essential that signalling be tested between our Hubs and the Fenix Monitoring platform. Fenix Monitoring were not only extremely prompt in providing all necessary information required by our customers to establish a monitoring connection with our systems, but also in forwarding positive signal testing reports too.

The MD of Fenix monitoring, Carl Meason has attended several security events with us to promote our partnership and has been on hand to answer any questions our customers may have about Fenix Monitoring services for Ajax Systems. His industry knowledge is second to none and his enthusiasm to help in any given situation clearly filters down through the rest of the organisation, as everybody I have communicated with at Fenix Monitoring share Carl's Zeal and can do attitude.

In a world where good customer service is increasingly hard to find, dealing with Fenix Monitoring is a breath of fresh air. These same sentiments have also been fed back to me by a multitude of Ajax Systems Security Installers and Integrator's upon using Fenix Monitoring for the first time. Resounding positive feedback about their first class service, their competitively priced packages, and the speed and ease with which they establish new connections etc. Accredited by all of the UK's leading security certification bodies and fully conforming to all relevant BS and ISO standards, Fenix Monitoring are massively respected throughout the industry. In the short time we have had the pleasure to work in collaboration with Fenix Monitoring it has not been difficult to see why.

I would not hesitate to recommend Fenix Monitoring to any company with a requirement for remote security monitoring, whether it be for CCTV, Intruder, Fire or even Lone Workers. We look forward to continuing to grow our business with Fenix Monitoring throughout the coming years."
Dominic Watson-Hayes
Ajax Systems
"It would be very easy to write a testimonial for Fenix Monitoring along the lines of great service and a strong business model, leading sector KPI's and Growth, these are standard in a good business and these are admirable qualities that Fenix Monitoring posses. However our experiences with Fenix Monitoring, its people and its leadership has lead me to tell a different story and write a different testimonial.

When Fenix Monitoring, or to be exact Carl Meason, asked me to write a testimonial my response was emphatic, 'Of course Pal, I will get it over to you', why? because I am sure Carl and Fenix Monitoring would do the same in a heartbeat for us. This is at the centre of this testimonial, a partnership of mutual benefit, trust and solid business partnership.

We were introduced to Fenix in 2019, it seems like we have been partners for much longer, our company's share compatible values and the stewardship of both business has a relaxed open mindedness which allows a fun safe environment for information and innovation to flow between both. This simply put has allowed us both to grow our business interests together and provide real world customer benefits for security businesses in multiple security sectors.

Fenix Monitoring is always on the front foot, a proactive innovative business, they pester us for the latest advances. Fenix Monitoring are excited by change, want to be involved by offering opinions on our service offering, they also request to help the testing of any new advances Webeye develop with a mind to how these can be applied in the real world.

A key element to Fenix Monitoring success is its agility, its attitude to its competitors along with any new business looking to enter the monitoring world. A relaxed friend to all companies who will help anyone regardless of status shows to us that its core values are strong and its dedication to the advancement of Monitoring and the Security Industry is a large part of its mission."
Mark Wall
Webeye
"Fenix send out any signalling equipment required on the same day. Adding or transferring new sites is so simple. Made even easier by their excellent in house technical team.

Fenix are excellent at building relationships which makes any processes easier. They are quick to assist with creating any bespoke reports for customer information.

We have worked with Fenix (in various guises) over the past 8 years and have always found them to be friendly and very professional.

I would highly recommend using their services."
Tony Britner
CBES
"When we first spoke to Fenix Monitoring we were struck on how quickly they were able to transfer our estate remotely. The time taken to put connections onboard is almost immediate, an engineer attends a site and the connection goes straight on inside the hour. Their control room team were very welcoming and polite.

Fenix Monitoring speaks to us about Alarm Management not just Monitoring, information and data is always there, being on the front foot with incident reports helps us present information in a professional way. They are first class.

A partnership we value for its honesty and direct information. We are kept up to date with all the latest monitoring innovations ways to help both companies with getting quality alerts into the control room. They have powered us up to the next level and our customers have always got a nice word about Fenix."
Nick Southern
Davis Site Security
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