Fire Alarm monitoring with impossibly  fast connections and response times you won’t believe?

...UNTIL you experience them for yourself!

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Look how rapid Fenix response times are...

For the year 2022 - 2023, Fenix responded to 99.77% of Fire Alarm activations in under 30 seconds. Our average was rapid. Just 1.5 seconds!
Fenix, Beating not Meeting  British Standards

Approved and audited - staying compliant with Fenix

NSI GoldFenix Monitoring are a member of British Security Industry AssociationFenix Monitoring are ISO 9001 accreditedFenix Monitoring are a member of SIAFenix Monitoring are ICO registeredFenix Monitoring are a member of IFPOCyber Essentials Certified Plusecho connected

Where else do you get a Fire Alarm monitoring service as strong as this?

  • Lightning-fast connections - The only ARC in the UK with connections so fast. It's a 21st Century Fire Alarm monitoring partnership you will love!
  • Rapid incident reports from humans - Reports are written by humans and sent straight away. Before your customer gets to work. Arming you with all the information you need to keep your end user happy.
  • Kaizen & cutting-edge technology - Kaizen means continuous improvement, so we're always looking to improve performance. Fenix embrace the latest innovations to make this happen. (Not just Fire Alarms... for Lone Worker, CCTV and Intruder Alarm monitoring as well).
  • Difficult connections solved - Whatever the challenge / difficulty you have experienced so far, we will OVERCOME it and customise to your needs. Say hello to the Fenix can-do culture. Wave goodbye to the same solution forced on everyone.
"...we were looking to partner and standardise connections with a monitoring station that not only supported the highest quality platforms in the industry, such as Immix Cloud, Sentinel and Webeye, but they also needed to deliver the best in class customer service... Many thanks to the whole team."
Jim Gallon
Opalstone Group

Fenix by numbers

For the year 2022 - 2023, Fenix took an average of 1.5 seconds to respond to fire alarm activations!
Expect rapid response times!
Tell me more about Fenix
Helen McDonald

Fenix partner with the best in the Fire & Security services industry

Ajax - making Fenix Monitoring a better Alarm Receiving CentreXtralis - making Fenix Monitoring a better Alarm Receiving CentreGenetec - making Fenix Monitoring a better Alarm Receiving CentreBT Redcare - making Fenix Monitoring a better Alarm Receiving CentreCSL - making Fenix Monitoring a better Alarm Receiving CentreAviglon - making Fenix Monitoring a better Alarm Receiving CentreHikvision - making Fenix Monitoring a better Alarm Receiving CentrePyronix - making Fenix Monitoring a better Alarm Receiving CentreSentinel - making Fenix Monitoring a better Alarm Receiving CentreBritish Security Industry Association - making Fenix Monitoring a better Alarm Receiving CentreSkills for Security - making Fenix Monitoring a better Alarm Receiving CentrePartizan - making Fenix Monitoring a better Alarm Receiving CentrePick Protection - making Fenix Monitoring a better Alarm Receiving CentreStaySafe - making Fenix Monitoring a better Alarm Receiving CentreOptex - making Fenix Monitoring a better Alarm Receiving CentreCalipsaTexecom Monitor

As well as an impossibly fast monitoring service, switching your ARC has never been easier!

Call Fenix

Shake hands. We've brought you on board...

Tell us about your connection

Complete the document

We WILL connect you FAST!

That's it. Job done!

When we say Fire Alarm monitoring & management partnership… that’s exactly what we mean...

  • Operators make your life easy - All control room operating teams are FULLY trained and understand our products. You will never hear... "sorry, we can't help you". Instead, you will hear "let's work together and sort this out".
  • Transparency - If something goes wrong, we want to know. We don't hide from mistakes or back away when things could have gone better. We work with you to give your end user the service they are paying for. Everyone wins. It is a partnership!
  • Delighted to work with you - When next week's fire alarm job is brought forward? If you or your back office can sort out the connection details, we'll fit you in.
  • Notified and informed - Open portal access with customisable notifications and escalation built in. You’ll never be left hanging around for information. It's a 21st Century Fire Alarm monitoring partnership you will love!
  • Consultative approach - Speak to us so we understand what you want to achieve. We'll dig in and help you make the fire alarm installation successful for your clients.
"Having previously utilised other Alarm Receiving Centres and being subject to their flaws, I investigated the market thoroughly to partner with a Company that truly understood the challenges and set about combating them, Fenix are that company."
Robin Whatling
Sicuro Ltd.
Modern ARC monitoring and management partnership

Fenix, finally an ARC that understands installers...

  • Connected fast. Without unnecessary hassle
  • Your calls answered in a few rings...
  • Connection documents simplified and with you in minutes
  • Rapid incident reports, standard pricing for easy quotes, system health checks, skilled operators, lightning fast response times
Tell me more about Fenix

Fire & Security installers who love a monitoring partnership with Fenix

Fenix Monitoring’s ARC partnership with CBES - City Building Engineering ServicesFenix Monitoring’s Alarm Receiving Centre partnership with ODS - Oxford Direct ServicesFenix Monitoring’s Alarm Receiving Centre partnership with Davis Site SecurityFenix have a CCTV, Intruder and Fire alarm monitoring partnership with Triton GroupFenix have an alarm monitoring partnership with Opal Stone GroupWatchtower Security SolutionsControl GroupFenix, modern ARC for iSecureWFG Fire & Security LtdAd Hoc SecurityDX3Fireandsecurity Plymouth-Devon

Decades of remote monitoring experience in these sectors

Construction

Construction

Motor

Motor

Leisure

Leisure

Government

Government

Logistics

Logistics

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